Outline of key Services


The schedule of core services has been compiled with the small to medium sized directly authorised firm in mind. Whilst by no means exhaustive, I offer:

  • Client file reviews – conducted at your premises or remotely, working to a risk based approach against criteria aligned with FCA suitability requirements and TCF outcomes. This includes:
    • Maintenance of annual rolling client file review rates for all RIs feeding into T & C
    • Remote management of remedial actions/breaches and associated record keeping/reporting
  • Training and Competence – oversight of your firm’s annual activity programme
  • Full scope Compliance support – this involves delivering all actions set out within your firm’s annual Compliance and Training and Competence Plan
  • Annual firm audit – full scope
  • Focused firm audit (e.g. MiFID ii / PROD / IDD compliance, SM & CR readiness check, T & C, Complaints handling, DB transfer advice etc.)
  • Defined Benefit Occupational Pension Scheme Transfers support – scheme and member specific data gathering / manual benefit modelling, provision of APTA/TVC (Selecta Pension software) and supporting commentary to inform your advice/ drafting of formal suitability reports where required etc.
  • Registered Pension Transfer Specialist service – as above but includes registering with the FCA as your firm’s Pension Transfer Specialist / varying your firms Part IV permission to include Defined Benefit Occupational Pension Scheme transfers if you do not already hold this / implementing appropriate procedures and controls in support of your application and provision of individual training to relevant staff. Locum cover can also be provided for firms who already hold this permission
  • Pre-advice client file checking – includes higher risk activities such as Defined Benefit Occupational Pension Scheme Transfers, FAD, UFPLS, Pension switches, VCTs, EIS, BPR, SIPP/SSAS recommendations
  • Complaints handling (full cradle to grave service) – in summary: acknowledgement, investigation, liaison with PI insurers and relevant parties, formal response letter, liaison with the Financial Ombudsman Service where required and subsequent root cause analysis to inform ongoing T & C
  • Delivery of TCF and operational report structures suited to your firm
  • Implementation of a Risk and Control Model to quantify, rate and prioritise your firm’s key risks having regard to PRIN, SYSC, COND, APER, FIT, TC, COBS, SUP, DISP
  • Implementation of firm specific annual Compliance Monitoring and Activity Plans and associated Management Information – to ensure that risks are effectively managed and the firm’s management body are appropriately informed as to the effectiveness of its systems and controls
  • Financial promotions approval and associated record keeping
  • Review and maintenance of disclosure, proposition and client engagement documentation
  • Assistance with designing firm MI – scope, content and frequency
  • Review and development of internal operational procedures
  • Consultant T & C – 1 to 1 supervision meetings, independent observed client meetings, role plays and ask exercises to demonstrate attainment/maintenance of competence, testing etc.
  • GABRIEL returns